1. Parties and contract structure
These Hirentra Pilot Terms apply when TheBigBangWorks Ltd (“Hirentra”, “we”, “us”) and a business customer (“Customer”) agree a pilot order, proposal or written pilot confirmation that incorporates these terms (“Pilot Order”). The Pilot Order, these terms and any applicable DPA form the agreement. If the Pilot Order conflicts with these terms, the Pilot Order prevails for the specific pilot.
2. Pilot scope and term
Unless the Pilot Order states otherwise, the pilot runs for six weeks from the agreed kickoff date and is limited to the site or sites, modules and workflows identified in the Pilot Order. Hirentra does not impose a per-user seat limit within the agreed pilot site scope, although access remains limited to authorised Customer users. Expansion to additional sites, separate Customer companies, integrations or wider production rollout requires written agreement.
3. Success measures
The parties will record written success measures before kickoff. These may include delivery/POD evidence capture, use of off-hire workflows, reconciliation of agreed supplier invoices, user adoption, operational visibility and agreed commercial-control outcomes. Pilot success is assessed against those written measures, not vague marketing claims.
4. Customer responsibilities
The Customer will nominate and manage authorised users, provide accurate information reasonably needed for onboarding, control who may upload/access project information, obtain any notices/permissions required for its workforce or site photography, and use Hirentra in accordance with law and site/customer policies. Hirentra does not replace the Customer's safety, procurement, commercial approval or accounting controls.
5. Customer data and photographs
As between the parties, the Customer retains ownership of Customer Data, including project records and uploaded evidence. The Customer grants Hirentra a limited right to host, copy, process, secure and transmit Customer Data only as reasonably required to provide, support and protect the pilot and comply with law. Hirentra does not acquire ownership of Customer project data.
6. Data protection
Where Hirentra processes personal data on the Customer's behalf, the Hirentra Data Processing Agreement applies unless replaced by a separately signed DPA. Current subprocessors are listed at /subprocessors.html.
7. Security, availability and changes
Hirentra will use reasonable technical and organisational measures appropriate to the pilot. A pilot is evaluation software and is not promised to be uninterrupted or error-free. We may deploy fixes needed for security, reliability or legal compliance. Material scope changes will be discussed with the Customer.
8. Charges and taxes
Pilot charges, if any, are stated in the Pilot Order. Where the Pilot Order specifies an included number of sites, adding further sites during the pilot may require an agreed change to scope or charges. Prices are exclusive of VAT where VAT is legally chargeable. Hirentra will not add VAT unless TheBigBangWorks Ltd is required and entitled to do so.
9. Confidentiality
Each party will protect the other's confidential information using reasonable care and use it only for the pilot and evaluation of a wider Hirentra deployment. Confidential information does not include information that is public without breach, already lawfully known, independently developed, or lawfully received from a third party.
10. Exit, export and deletion
During the pilot and for 30 days after it ends, the Customer may request a reasonable export of its available Customer Data in Hirentra's then-supported export formats. Unless the parties agree otherwise or law requires retention, Hirentra may delete Customer Data from active pilot systems after that close-out period. Backup copies may remain until they age out of the normal backup cycle and remain protected while retained.
11. Intellectual property
Hirentra and its underlying software, designs, documentation and improvements remain the property of TheBigBangWorks Ltd or its licensors. Customer Data remains Customer property. Feedback may be used to improve Hirentra provided it does not identify the Customer publicly or disclose Customer confidential information without permission.
12. Liability
Nothing limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot lawfully be limited. Subject to that, neither party is liable for indirect or consequential loss, loss of profit, revenue, anticipated savings or goodwill arising from the pilot. Unless the Pilot Order states another cap, each party's aggregate liability arising from the pilot is limited to the greater of the pilot fees paid/payable and £10,000.
13. Ending the pilot
Either party may terminate for a material breach that is not remedied within 10 business days after written notice where remedy is possible. Either party may also terminate immediately for serious unlawful use or a material security risk. A Pilot Order may give either party additional termination rights.
14. Governing law
The agreement is governed by the laws of England and Wales and the courts of England and Wales have exclusive jurisdiction, unless the Pilot Order states otherwise.
15. Contact and version
Contract notices and questions may be sent to hello@hirentra.com unless the Pilot Order specifies another notice address.
Version 1.1 · Effective 9 September 2026.